Notation based on the Specified Commercial Transaction Act

Official Dealermarcos Inc.
GeneralKenichi Tatsuzawa (president and representative director of marcos Inc.)
AddressFJB minamiaoyama Bld. 10F, 5-4-26 minamiaoyama, minato-ku tokyo, 107-0062, Japan
Phone Number03-5778-9854
Home URL
Selling PriceDisplay in every each product
Required fee except the product price
(If Shipping to Japan)
TAX, Bank Transfer Fee(If in the payment of bank transfer) , [FREE SHIPPING]
Required fee except the product price
(If Shipping to outside Japan)
Shipping Charge(3,000JPY), Customs Duties(If it takes the customs duties), Bank Transfer Fee(If in the payment of bank transfer) , [TAX FREE]
The expiration date of a order request14 days after an order request (an order request will cancel if we could not get confirmation of paying within 14 days. There is the case that we handled as cancellation before this time limit.)
UnitYou can order marcos products from one item.
In the case of plural orders, we give communication separately.
ProcessAfter the payment confirmed, The Model the customoer ordered is going to start creating in Los Angeles. The Creation is going to be on Air-Fright. After arrive to tokyo, start inspection in Tokyo office, and dispatch to your address.
InspectionBecause of marcos items are handmade production, understanding the recognition of individual differences, We will do the appropriate inspection before shipping.
State after ordersYou can check Progress Status in your marcos account. We send e-mail after each progress status is changed.
Status[1] Order Completion / [2] Processing / [3] Payment verification completion / [4] Creating in Los Angeles / [5] Flight to Tokyo / [6] Inspection / [7] Shipping / [8] Customer Recieved
Damage at the time of deliveryRegarding the delivery time of the damage, after the commodity receipt, you will contact us within 7 days so thank you. If there is no contact us within 7 days from the product arriving , please note that it does not accept the appropriate action and response.
ReturnsBecause of marcos items are handmade product, only-one item, no deterioration, and defect-free new goods, we can not be accept returns after the product delivery.
Cancellation of orderif not completed payment. And If you contact us within 48 hours after the order enables cancellation. In the case of cancellation by credit card pre-payment, we ask you to pay 5% of the order total amount. In the case of cancellation of the bank transfer has been, we ask you to pay 1,080JPY for Refund fee.
Please note we can not accept cancellation after 72 hours of your order.
DeliveryThe product ships around one month after the settlement payment is confirmed (Except Watch Bracelet). Please understand fluctuations in the busy season. (We announce to customoer if in fluctuations.)
Payment MethodCredit Card(in preparation)(Visa / Master / AMEX / Diners Club / JCB), Bank Transfer(The transfer fee will be paid by the customer)
Credit Card SettlementWe have a contract with the Cloud Payment Inc. which is Payment Acting Company for purpose of Credit Card Settlement.
Credit Card Settlement(large amount)If the product price is over 5,000,000 JPY, Please transfer the half amount at the time of the contract by bank transfer method. We will start the production in LA factory then. The balance will be charged by Credit Card at the time of shipping
Bank TransferTransfering Account : Bank of Tokyo-Mitsubishi UFJ / Gotanda Branch (537) Saving Account Number 0387751 / Account holder[ marcos Inc. ]
TariffFor example, if you are ordered from outside Japan, if you take the tariff, it will be borne by the customer.
[UPDATE] November 3rd, 2015
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